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Re-registration and transfers

If you are considering transferring assets to Fidelity Adviser Solutions, we are here to support you all the way. We’ll help you manage the whole process from start to finish. Moving clients to a new platform has historically been perceived as a time-consuming, labour-intensive task. So, we’ve completely reviewed our re-registration and transfer proposition to help make the process as simple and efficient as possible. Here you’ll find all the support you’ll need prior to, during and upon completion of any applications on behalf of your clients.

Benefits of working with us


  • A fully compliant process supporting the requirements of the FCA’s Platform Market Study
  • We only ask for client signatures if the existing provider requires a letter of authority
  • We provide automated electronic transfers between fund managers and other platforms, allowing for a smoother process
  • Our re-registration and transfer process is fully online.


  • Support from our experienced and skilled transfer specialists
  • Consultative engagement to help design and implement your bespoke transfer plan
  • Continuous point of contact throughout your transfer project.


  • Online illustrations are available, if required
  • You can enter the acquisition costs once assets are re-registered to an Investment Account in order to receive capital gains reporting
  • Re-registration and transfer tracking tool provided as an integral part of your clients' accounts.


  • We support you by determining whether the fund/share class held by your clients are available on the platform and available for re-registration
  • A bulk re-registration/transfer service, should you wish to move a book of business altogether.

We’ve introduced a new ‘Instruction and Transfer Tracking’ service to make it easier for you to review applications and instructions you have submitted.

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How the service works

Our ‘Instruction and Transfer Tracking’ service is designed to make it easier for you to review applications and instructions you have submitted to us. Please note instructions submitted on paper will not appear in the instruction tracking (for example, lump sums for Corporate and Trust accounts, drawdown instructions). In addition, transfer tracking does not include pension re-registrations at this stage.

The new format splits out:

  • Instructions which are still at the quote stage under 'Pending instructions'
  • Quotes which have been submitted under ‘Submitted instructions’
  • Tracking for the progress of re-registrations and transfers.

You can view a video demonstration, or further information is set out below.

From this screen you can view or edit pending quotes. You can view the history of who has updated the quote, or you can delete quotes that are no longer required. To perform any of these functions select the ‘Actions’ button.


Under submitted instructions click the ‘View’ button to see what has been submitted. There is a traffic light status to highlight which instructions are in progress, have been completed or rejected.


To view more information about the status of an ISA or Investment Account re-registration or an ISA or Pension Cash Transfer, click ‘Track’ at the end of each instruction entry.

You will then see the following screen.


NEW: Email notifications can be switched on to keep you up-to-date with the progress of your latest applications without the need for you to log in.

Tracking includes:

  • Estimated number of days to completion
  • Status updates at each stage of the transfer, including notification of when a case has been rejected
  • Updates at asset level (on the asset tab) for re-registrations (you can see this below)

Related content

About our ISA

We offer both an ISA and a Junior ISA, providing choice and flexibility for both new investments or for transfers from other providers.

About our Pension

Our low-cost, flexible personal pension offers choice, flexibility and value for money for both pre- and post-retirement planning purposes. It is also available as a Junior SIPP.

About our Investment Account

Our Investment Account offers access to over 5,500+ funds and ETIs, such as Exchange Traded Products, Investment Trusts and equities, from over 240 different fund partners.