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Contact us

If you need to speak to one of our associates please use one of the numbers below.

If you want to contact our Business Development team please find your contact below. Please also note we changed our address in 2020.

Need help?

Our help & support area has all the answers to your questions on our product range and administrative tasks commonly performed on our platform. Note that if you haven’t logged in for 30 days you will be asked to log in to access this content.


Monday to Friday 9am - 5:30pm

Retirement Solutions Team

Monday to Friday 9am - 5:30pm

Workplace Investing Service Centre

Monday to Friday 8am - 6pm

Secure email service

For Data Protection reasons we often encrypt our emails to ensure your data and your client’s data remains secure.  It’s important you are able to recognise a genuine email from us which is explained further in your support guide.

Use of secure email

The only exception is if you need to place a brokerage trade over the phone. In which case, we’re available from 8am to take your call.

Contact our Business Development team

Our Business Development team operates across the UK with regional and strategic accounts. The Team structure is set out below.

Head of Distribution - Paul Richards

South region
North region
Head of Strategic Partnerships - Stephen Boucher
Technical Specialists

If you would like to talk to one of our Business Development team, please click here.

We’ve changed our address

We have closed our office in Tonbridge, Kent, consolidating to a single UK suburban site. Therefore with effect from 7 September 2020 our addresses are as follows:

Registered address:

Beech Gate, Millfield Lane, Lower Kingswood, Tadworth, Surrey KT20 6RP

Postal address:

Fidelity, PO Box 391, Tadworth, KT20 9FU