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Need assistance?

As many of you have been electing to contact us via secure message or email, we've been considering how to respond to you and your teams as effectively as possible, regardless of the communication channel you prefer to use.

Due to the changing nature of phone call and email volumes, we are slightly changing our core telephone opening hours as follows:

AdviserLine

Monday to Friday 9:00am - 5:30pm

Retirement Solutions Team

Monday to Friday 9:00am - 5:30pm

Workplace Investing Service Centre

Monday to Friday 8:00am - 6:00pm

New secure email service

For Data Protection reasons we often encrypt our emails to ensure your data and your client’s data remains secure.  It’s important you are able to recognise a genuine email from us which is explained further in your support guide.

FundsNetwork: Use of Secure Email
None

The only exception is if you need to place a brokerage trade over the phone. In which case, we’re available from 8:00am to take your call.

Contact our Sales Team

Our Sales Team operates across the UK with regional and strategic accounts. The Team structure is set out below.

Head of Sales - Paul Richards

South region
North region
Head of Strategic Partnerships - Stephen Boucher
Technical Specialists

If you would like to talk to one of our sales team, please click here.

We’ve changed our address

We have closed our office in Tonbridge, Kent, consolidating to a single UK suburban site. Therefore with effect from 7 September 2020 our addresses are as follows:

Registered address:

Beech Gate, Millfield Lane, Lower Kingswood, Tadworth, Surrey KT20 6RP

Postal address:

Fidelity, PO Box 391, Tadworth, KT20 9FU