Transferring clients between firms

Existing Fidelity clients (those currently linked to another adviser firm or a client of Fidelity Personal Investing), can be linked to your firm through our online ‘Link a client’ service.

Please note as part of using this service, the existing adviser ongoing fee, DFM fee, any Model Portfolios, or previous business agreements will not be carried over.  Once a client has been moved to your agency, please link a model portfolio (if required) and activate any ongoing adviser or DFM fee (if required) once the client has been moved.

The process will be:

1. Log in and select ‘Servicing’
2. Click ‘Client search’
3. Select ‘Link a client’
4. Enter the client’s personal details, including their National Insurance number
5. A letter will be sent to your client to confirm they have been linked, and a copy will be added to the vault for your reference

Benefits of using this service:

• Quick and easy to link a client online
• No additional paperwork required
• Ongoing online management of the account and ability to activate any adviser fees
• Ability to specify whether all of the client’s existing accounts are to be linked or a specific one

There are two ways of bulk transferring a client from one firm to another:

1. The most efficient method is to complete the relevant Fidelity forms for:

• Full novation/transfer: complete the Transfer of Business application form
• Partial novation/transfer: complete the Transfer of Business application form and Transfer of Business excel data capture form . These can both be sent to us via your ‘Upload and Send’ service. 

2. Alternatively, if you do not wish to complete this form, then you can send us the relevant industry standard permission documents, the most efficient way of doing this is via your ‘Upload and Send’ service. These must include the following information:

• Please ensure that all Fidelity Unique Agency Numbers are up to date for your agency
• For the previous agency, we require:
  • Firm name
  • FCA number
  • Fidelity Unique Adviser Number (UAN)
  • Signed confirmation that they consent to this transfer of business (Please note this is not required if you are transferring business from an agency that is part of the same entity as yours. If the previous agency was an appointed representative, we require signed authorisation from the previous network to proceed).
• For the new agency, we require:
  • Firm name
  • FCA number
  • Fidelity Unique Adviser Number (UAN)
  • Address
  • Contact details
  • Bank details
  • Confirmation that the client consents to this transfer of business
• State whether it is a Full Transfer or Partial Transfer (a partial transfer is where only some of the clients are being transferred to the new agency. Please fill in our Transfer of Business excel data capture form if selecting this option). 
• Important: Please inform us which Fidelity Unique Agency Number (UAN) we should transfer the clients to:

^** This option is only applicable for full transfer of all clients linked to the previous head UAN. We will update the FCA Number and all agency details. Please note we can stop or transfer an existing adviser ongoing fee, but we cannot change it.

The Client Authority Form needs to be signed by the client before setting up, amending or taking over fees following the transfer, even if you have your own paperwork for fee arrangements. You do not need to send this form to us, but you should retain this on your client files as we may ask for this at a future date for regulatory purposes.

Please send us a secure message to request this change, including the following details:

• The old Unique Agency Number
• The new Unique Agency Number
• Any clients to be moved

Please note we do not process requests from overseas advisers as these firms are not FCA regulated. If we do receive such a request, we won’t action this but we will inform the client who can manage their relationship with the adviser directly off platform.