Transferring clients between firms

Linking a client to your firm has been made easier with the ‘Link a Client’ service online.

Once you’re logged in, select ‘Servicing’ on the left hand menu and click ‘Client Search’. You can then click ‘Link a Client’ and follow the instructions on screen.

This functionality can be used for an existing Fidelity client that is linked to another adviser firm or is a Fidelity Personal Investing client.  Just complete their personal details including their National Insurance number.  You can specify whether you wish all the client’s existing accounts to be linked or just specific ones.  Once the client is linked to you a letter will be sent to them to confirm the move and you will be able to go online and access their accounts and activate any adviser ongoing fee.  You will not need to send us any additional paperwork in respect of this move and instructing us online will mean the process is much quicker and easier.  The online process should not be used for changing how clients are linked within a firm if you wish to retain the existing adviser ongoing fee agreement.

If you have joined another company or are moving clients from one company to another, we will need:

• A completed Transfer of Business form
• Confirmation that the new company will accept the clients
• Confirmation that the previous company will release the clients (if relevant).

You can send us a secure message to request this change, please include details of the old UAN, the new UAN, and any clients to be moved.

No, we do not process these requests as these firms are not FCA regulated. If we do receive a request from an overseas adviser, we won’t action this, but we will inform the client who can manage their relationship with the adviser directly off platform.