Transferring clients between firms

Linking a client to your firm has been made easier with the ‘Link a Client’ service online.

Once you’re logged in, select ‘Servicing’ on the left hand menu and click ‘Client Search’. You can then click ‘Link a Client’ and follow the instructions on screen.

This functionality can be used for an existing Fidelity client that is linked to another adviser firm or is a Fidelity Personal Investing client. Just complete their personal details including their National Insurance number. You can specify whether you wish all the client’s existing accounts to be linked or just specific ones. Once the client is linked to you a letter will be sent to them to confirm the move and you will be able to go online and access their accounts and activate any adviser ongoing fee.

You will not need to send us any additional paperwork in respect of this move and instructing us online will mean the process is much quicker and easier. The online process should not be used for changing how clients are linked within a firm if you wish to retain the existing adviser ongoing fee agreement.

The quickest and most efficient way to transfer client accounts from one company to another is to complete the Transfer of Business form. This can be sent to us online via Upload & Send.  

Alternatively, if you do not wish to complete this form then you can send us the relevant industry standard permission documents that must include the following information:

• Previous Agency firm name, FCA number, Fidelity Unique Adviser Number (UAN).
• Signed confirmation from the Previous Agency that they consent to this transfer of business. Please note that If you are transferring business from an agency that is part of the same entity as yours then this is not required. Please note if the previous agency was an appointed representative, we require signed authorisation from the previous network in order to proceed.
• New Agency firm name, FCA number, Fidelity UAN, address, contact details, bank details and confirmation that the client consents to this transfer of business.
• State whether it is a Full Transfer or Partial Transfer (NB: a partial transfer is where not all the clients from the previous agency are transferred to the new agency).
• For us to transfer the business in an efficient way we need you to inform us which Fidelity UAN we should transfer the clients to. So please state which of the following actions you would like us to undertake:
  1. Link all clients to your existing Fidelity UAN. Please state what UAN we should link the clients to.
  2. Recycle existing Fidelity Head UAN. Please note this option is only applicable for full transfer of all clients linked to the previous agency’s head UAN. We will simply update the FCA Number and all agency details. Please note we can cease or transfer an existing adviser ongoing fee, but we cannot change it. You can make changes online once the transfer of business is complete.
  3. Link all clients to a new sub UAN and link to existing Head UAN. Please state what Head UAN we should link the clients to.
  4. Create a new Fidelity Head UAN. Please complete details below for the new Head UAN.
• Please state if you want all adviser fee agreements with clients linked to the previous agency to be stopped once the transfer of business has completed (Please note you can set up new Adviser Fees online once the transfer has completed).
• Please ensure that you have checked that all Fidelity UANs are up to date for your agency.

Please submit all relevant forms and documents through your online account via Upload & Send.

You can send us a secure message to request this change, please include details of the old UAN, the new UAN, and any clients to be moved.

No, we do not process these requests as these firms are not FCA regulated. If we do receive a request from an overseas adviser, we won’t action this, but we will inform the client who can manage their relationship with the adviser directly off platform.