Information only advisers

What type of plan does the client hold?

This will be shown on the statement and valuation we have sent to you under separate cover

What was the start date?

This will be shown on the statement and valuation we have sent to you under separate cover

Can you send me any illustrations or projections for a client's pension account?

Your client can provide you with a copy of their annual benefit statement, we cannot provide you with this information.

What was the initial amount invested?

This will be shown on the statement and valuation we have sent to you under separate cover

How do I find details of any subsequent lump sums invested?

This will be shown on the statement and valuation we have sent to you under separate cover

Where can I find details of any regular contributions?

This will be shown on the statement and valuation we have sent to you under separate cover

What is the current valuation?

This will be shown on the statement and valuation we have sent to you under separate cover

What is the transfer value?

Same as current value

What is the date of the valuation?

This will be shown on the statement and valuation we have sent to you under separate cover

Have there been any withdrawals from the investment?

This will be shown on the statement and valuation we have sent to you under separate cover

If yes, what withdrawals have there been?

This will be shown on the statement and valuation we have sent to you under separate cover

In which funds is the plan invested?

This will be shown on the statement and valuation we have sent to you under separate cover

Where can I see a full transaction history?

This will be shown on the statement and valuation we have sent to you under separate cover

How can I see the current plan holders?

This will be shown on the statement and valuation we have sent to you under separate cover

What is the death benefit if different to the current value?

This will be the same as the current value

This will be the same as the current value

Is there a future guaranteed value?

No this is not applicable to any of our products

Is there a guaranteed With Profits bonus rate?

No this is not applicable to any of our products

Is there a potential for future bonuses?

No this is not applicable to any of our products

Are there any encashment penalties?

No this is not applicable to any of our products

Is there a market value adjustment?

No this is not applicable to any of our products

Is there a loyalty bonus payable under the contract?

No this is not applicable to any of our products

Is there a guaranteed growth rate?

No this is not applicable to any of our products

What is the remaining term of the policy?

No this is not applicable to any of our products

Does the policy allow lives assured to change?

No this is not applicable to any of our products

Are there any exit penalties?

No this is not applicable to any of our products

Have there been any chargeable events?

No this is not applicable to any of our products

Is internal fund switching allowed?

Yes

What is the total ongoing charge for each fund?

Please refer to the relevant factsheet for each fund. You can find this by using the search at the top of the page.

Where can I find what assets are available on the platform?

Please click here to download our fund list in Excel.

Is it possible to transfer or re-register the account to a different provider?

It is possible to transfer from or to another provider as cash or in-specie (depending on the eligibility of the funds they hold). Please note that any investment transferred as cash will remain out of the market during the transfer process.

What is the fee arrangement set up with the full servicing adviser?

Unfortunately, we would only be able to tell you if a fee arrangement existed. We would not be able to provide the details of the fee arrangement as this has been agreed by the client with the servicing adviser.

What charges are applied to the account?

We charge a service fee of 0.25% per annum based on the value of the assets held with us. In addition clients will pay an Investor Fee of £45 per annum payable monthly. For more information relating to our charges, please refer to our online guide ‘ Pricing at a glance ’ which can be found under the Technical & resource centre’ then ‘Literature library’.
If your client is a Fidelity Personal Investing customer they will pay an annual service fee based on the value of their investments. For investments below £7,500 this is a flat fee of £45. Over £7,500 the service fee becomes tiered and customers will typically pay 0.35%. Please note that customers with a monthly Regular Savings Plan (RSP) of £50 or over who have investments worth less than £7,500 will be charged just 0.35%.

What are your charges for switching?

We do not impose an additional fee for switching between mutual funds. A £1.50 charge applies when switching out of or into exchange traded investments.

Is there a bid/offer spread on your funds?

Bid/offer spreads apply only to our unit trust range and are a standard feature of this investment type.

Are there any additional charges?

In addition to our charges, the client will pay annual ongoing fund charges relating to the underlying funds they are invested in. When selling or buying exchange traded investments on our new administration system, a £3 charge will apply if the deal is placed through an intermediary or £10 if the client deals on their own behalf.