Thank you for visiting our website. This is where you’ll find all you need to know about Fidelity Adviser Solutions and using our online services.
We’re wholly committed to the continuous development of our adviser services business and we’ve introduced a myriad of enhancements since 2020 alone. Our ongoing development programme has delivered new functionality and services, an extended range of assets, website improvements and a whole host of features that improve both the adviser and client experience.
View enhancementsOur goal is to help firms like yours to build strong, profitable and sustainable businesses and to give you all the support you need. In particular, we want to make your working life easier, whatever role you perform for your firm. As you familiarise yourself with our platform, you’ll find a whole host of services designed to help you and your business.
As a longstanding investment and retirement platform, we’re committed to building long-term relationships with advisory firms no matter which model they operate under. Making advisers’ lives easier and their firms more efficient is at the heart of what we stand for. We’re very proud to have received a number of accolades and top ratings in recent years.
We're delighted to confirm that we've been awarded 5-star ratings from Defaqto for our platform, pension, drawdown and ISA plus two Gold service awards for both the platform and pension – the highest ratings available. We’re particularly pleased to receive the Gold service awards which are based on feedback from clients.
With many advisers strengthening their due diligence, AdviserAsset’s annual rating offers a clear indication of the industry's view on each platform. Fidelity is very pleased to have achieved a Platinum status for a nine years in a row.
Find out moreThe British Standards Institute (BSI) Kitemark (ISO 22458) provides a recognized framework, which helps companies to provide inclusive service to its customers, focussing on those in vulnerable circumstances.
We are delighted to announce that we have been awarded Boring Money Vulnerable Customer Support Award, recognising our work and efforts to support customers in vulnerable situations.
We are delighted and proud to announce that Fidelity Adviser Solutions has been named as ‘Best Platform for Advisers’ at the Professional Advisers Awards 2023. These awards are a barometer of success for providers and advisers from all corners of the UK. They recognise the very best in the industry in multi-asset investing, platform provision, adviser support, paraplanning and adviser engagement.
For the forth year in a row we were on the podium at the UK Platform Awards 2024. We took the third place for Platform of the year in what is a highly competitive market.
We were recognised for leading innovation at the UK Platform Awards 2023 for our work with Conquest. This award celebrates innovation that both breaks new ground and makes life easier and more efficient for adviser firms with our next-generation financial planning software.
Following a win in 2021 and a third place in 2022, Fidelity Adviser Solutions came second in 2023. This is a highly competitive market, with 22 adviser platforms, so to be delivering such consistent performance is a great achievement.
We were very honoured to receive the ‘Platform of the Year 2021’ accolade at the UK Platform Awards. This award was decided by a panel of judges who reviewed us against a number of criteria and commented on the client focus of the business, Net Promoter Scores (NPS) and seamless re-platforming exercise, while introducing new capability and the broadening out of the platform’s proposition.
We have been awarded a Gold Rating for our pension. This achievement highlights our unwavering dedication to excellence in the financial industry. STAR is the cross-industry initiative, galvanising and driving market participants to define and shape recognised, industry-wide standards to promote good practice in transfers. Only four companies have been awarded the gold category in 2023.
This was a joint Fidelity Workplace Investing and Adviser Solutions effort which showcased the way both channels operationalise feedback, work within the collaborative cross-functional solution rooms to drive improvements, and then use NPS surveys as an independent wrap around.
Silver CXA award for Best Customer Experience for Vulnerable Customers (VCs)
Over the last three years we’ve been on a journey to improve the ways we support customers in vulnerable situations. Many colleagues have joined the VC leads on this challenging and rewarding journey and offered amazing support and collaboration.
We’re delighted to have been recognised as a Digital Champion for the fourth consecutive year. We’ve worked extremely hard and invested in our systems and processes to make our platform more digitally enabled, which benefits clients with a more efficient experience.
We are pleased to announce that Fidelity Adviser Solutions has been named Best Overall Service to Paraplanners - Existing Business and Best Provider Website at the Professional Paraplanner Awards 2024. These awards are a barometer of success for providers and paraplanners from all corners of the UK and recognise the very best in the industry.
We are proud to have been shortlisted for MoneyMarketing Awards - Best Platform.
Woman of the Year - Platforms: Jackie Boylan
Best Platform Partner at the Platforum Awards 2018
We are a leading investment and retirement services platform committed to building long-term relationships with advisory firms.
Flexibility, choice, value and 24/7 access are just a few of the advantages of using our platform.
You can call us free on any business day between 9:00 am and 5:30 pm.
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