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Staying secure

When it comes to guarding your financial safety online, in person or on the phone, knowledge is your best defence. Here, you can learn about the common threats to your financial security, discover what we’re doing to keep you safe and find out where to get help if you need it.

Beware of scammers impersonating Fidelity

Scammers are making unsolicited contact with individuals, using a variety of methods, including social media channels and messaging apps, falsely claiming they represent Fidelity or impersonating legitimate Fidelity employees.

They are adopting a range of deceptive tactics, including fraudulent investment opportunities (some falsely claiming endorsement from Fidelity employees), cryptocurrency investments, and promises to assist in recovering losses from investment frauds. In some cases, scammers may request one-time passcodes or login details for a Fidelity account, a practice that Fidelity would never engage in.

Any communication of this nature is fraudulent. It is crucial to remain vigilant and report such instances directly to Fidelity through our customer services team at 0800 41 41 81.

Financial threats to look out for

Fraudsters are highly committed to their cause. By knowing what they’re up to, you can take steps to protect yourself.

Suspicious emails and phone calls

Learn how to spot a fraudulent email or phone call, so you’re not reeled in.

Investment scams

Be wise. Don’t fall prey to too-good-to-be-true, high-pressure, deadline-driven offers.

Pension fraud

All that glitters isn’t gold. Discover how to dig deeper and protect your pension with our tips.

Financial abuse

Find out more about criminal influence, to ensure you’re in control of your financial purse strings.

Identity theft

Look beyond the disguise. Impersonation can be the first step to someone stealing your assets.

Deepfakes

Don’t believe everything you see or hear! Understand the tell-tale signs that could help you identify a deepfake.

Suspicious account activity?

By phone, email or post. Call our Customer Services team on 0800 358 7712.

Help and Support

Victim of fraud?

If you think you've been targeted, help is at hand.

Other useful contacts

Ten things Fidelity will never do

PINs and passwords

Call or email asking for your full PIN or online password

Personal and financial information

Ask you to email or text personal or financial information unnecessarily

Login details

Email you a link to a page which asks for your login details

Unrealistic investment opportunities

Call to advise you of too-good-to-be-true investment opportunities

Home visits

Send someone to your home to collect information or cash, or to offer investment opportunities

Test transactions

Ask you to carry out a test transaction online

Beware of unofficial apps

Offer investment services through any app other than our own official Fidelity app

Contact you for authorisation

Ask you to authorise the transfer of funds to a third party or to hand over cash

Use persuasive and/or emotional communications

Pressure you to make a financial decision quickly or reveal confidential information

Unsolicited emails

Send you emails you’ve not asked for - we know your marketing preferences

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