Information only advisers

Example

Your company/firm is authorised by the FCA and already has a Unique Agency Number (UAN) registered with Fidelity.

You have an existing login ID (consultant ID) and a PIN set up*.

Your company does not have a Unique Agency Number (UAN) registered with Fidelity or is not authorised by the FCA.

How to get information

Our online ‘Information only request’ service allows you to enter the client details and choose the clients’ account(s) that you’d like information on.**  You request is actioned immediately.

If you would like to send a Letter of Authority, please post this to:

Fidelity
PO Box 391
Tadworth
KT20 9FU

Information you’ll receive

You’ll have access to two online reports, further details can be found below.

We’ll post you a statement & valuation that includes all transactions from when the client first opened their account(s) with Fidelity.

• The Client Report gives you information about the client’s accounts including details of the current valuation, assets held, performance, charges, and other account details such as whether a regular contribution or withdrawal is set up on the account.   
• You can select a date range back to April 2015. 

• The Money in and money out report provides all contributions and withdrawals for each account. This includes a summary of contributions and withdrawals from the date the account(s) was first opened, totalled by transaction type.  
• There is also a full breakdown of all individual contributions and withdrawals.
• An appendix tab is included outlining all transactions in the report with brief descriptions.

What type of plan does the client hold?

This is included in both the Client Report and the Money in & money out report

What was the start date?

The Money in & money out report shows the date of the client's first investment

Can you send me any illustrations or projections for a client's pension account?

Your client can provide you with a copy of their annual benefit statement; we cannot provide you with this information

What was the initial amount invested?

The Money in & money out report shows the amount of the client's first investment

How do I find details of any subsequent lump sums invested?

The Money in & money out report shows the date and amount of any subsequent investments

Where can I find details of any regular contributions?

The Money in & money out report shows any regular contributions. The account information section of the Client Report shows if the client is still contributing on a regular basis

What is the current valuation?

This is shown on the Client Report

What is the transfer value?

This is the same as the current value

What is the date of the valuation?

This is shown on the Client Report

Have there been any withdrawals from the investment?

The Client Report shows a total of all withdrawals. The Money in & money out report provides a breakdown of withdrawals and dates.

If yes, what withdrawals have there been?

This is included in both the Client Report and the Money in & money out report

Has the client taken any income?

This is shown on the Client Report

In which funds is the plan invested?

This is shown on the Client Report

Where can I see a full transaction history?

This is not available, however the Client Report and the Money in and money out report will provide you with current valuation, all contributions, all withdrawals as well as details on fund performance, investment charges, asset allocation and an account set-up summary

How can I see the current plan holders?

This is included in both the Client Report and the Money in & money out report

What is the death benefit if different to the current value?

This will be the same as the current value

What is the surrender value?

This will be the same as the current value

Amount of lifetime allowance used for this policy?

This information is available within the account summary section of the Client Report

Who is nominated beneficiary on this plan?

This information is available within the account summary section of the Client Report

Have any pension assets been crystalised and withdrawn?

This is included in both the Client Report and the Money in & money out report

Does the client hold any form of transitional protection?

This is included in the Client Report

What is the Allocation rate?

We do not have exact rates. The Money in & money out report will show details of investment amounts.

Can you supply details of unrealised gains and any previous realised gains/Capital Gains Tax Report? 

No, we are unable to provide previous realised gains or a Capital Gains Tax Reports. This reporting is available online for adviser firms with full servicing rights. 

Is internal fund switching allowed? 

Yes 

Is it possible to transfer or re-register the account to a different provider? 

It is possible to transfer from or to another provider as cash or in-specie (depending on the eligibility of the funds they hold). Please note that any investment transferred as cash will remain out of the market during the transfer process. 

What death benefits are available? 

Fidelity facilitates beneficiary flexi-access drawdown. Clients can complete an Expression of Wish form to name the individuals that the scheme administrator should consider when exercising discretion as to whom any benefits may be paid. 

How can clients take money out of their pension? 

Clients have the following options for making withdrawals from our pension: income drawdown, PCLS, phased drawdown, UFPLS and small pots 

What interest rate do you pay on cash? 

Our cash rates can be found - here 

Does the plan allow partial transfer out? 

No 

Do you offer financial advice on this plan? 

No 

Do you offer a waiver of premium? 

No 

Can clients pass on the accumulated value of their Fidelity ISAs to their spouses and civil partners in the event of  their death? 

Yes  

Please provide details of alternative schemes the client could transfer to with yourselves and any enhanced terms that may be offered 

Before processing a pension transfer out (cash or re-registration), we need to complete due diligence on the receiving scheme, to ensure we're fulfilling our regulatory requirements. For transfers to providers that we interact with frequently, we complete our due diligence up front, so don't need anything additional for individual transfers.  

Download our fund list - here.

What is the fee arrangement set up with the full servicing adviser?

Unfortunately, we’re unable to tell you if a fee arrangement existed or provide details of any fee arrangements that have been agreed by the client with the servicing adviser. 

What charges are applied to the account for advised clients? 

We charge a service fee of 0.25% per annum based on the value of the assets held with us. In addition, clients will pay an Investor Fee of £45 per annum payable monthly. For more information relating to our charges, please refer to our online guide, ‘Pricing at a glance’, which can be found under the ‘Technical & resource centre’ then ‘Literature library’. 

What charges are applied to the account for Fidelity Personal Investing clients? 

If your client is a Fidelity Personal Investing customer, they will pay an annual service fee based on the value of their investments. For investments below £25,000 this is a flat fee of £90. Over £25,000 the service fee becomes tiered, and customers will typically pay 0.35%. Please note that customers with a monthly Regular Savings Plan (RSP) of £50 or over who have investments worth less than £25,000 will be charged just 0.35%.

What are your charges for switching? 

We do not impose an additional fee for switching.

Is there a bid/offer spread on your funds? 

Bid/offer spreads apply only to our unit trust range and are a standard feature of this investment type.

Are there any additional charges? 

In addition to our charges, the client will pay annual ongoing fund charges relating to the underlying funds they are invested in.

Are there any suspended assets within the portfolio? 

Please refer to the relevant factsheet for each fund. You can find this by using the search at the top of the page. 

What is the maximum number of funds that can be invested in at any one time? 

There is currently no maximum 

How can I obtain discharge forms or Pension Scheme Tax Reference (PSTR)? 

For pensions, we will send any additional paperwork that we require, such as our discharge forms, once we’ve received a customer-signed transfer LOA.   

Do you offer any fund discounts? 

Fidelity actively negotiates cheaper share classes with many providers within the industry. Download our fund list - here. 

How many funds and fund management companies are available on the platform? 

Over 6,900 investment options from more than 140 different providers, including funds, Exchange Traded Products, Investment Trusts, and direct equities. Alternatively download our fund list - here. 

How do I know if an investment is onshore or offshore? 

Please refer to the relevant factsheet for each fund. You can find this by using the search at the top of the page.