General enquiries

Need assistance?

You can call us free on any business day and one of our Customer Account Executives will be pleased to assist you with any queries relating to your client's account, general web support and any client related questions that you are unable to find online.

To find the contact information you need, just choose from the full range of options below:


0800 41 41 81

Monday to Friday between 8:30am and 6:00pm

Retirement Solutions Team

0800 902 902

Monday to Friday between 8:30am and 6:00pm

Pension Service Centre (Workplace Investing)

0800 368 68 68 

Monday to Friday between 8:00am and 6:00pm

Fidelity are taking precautionary measures to ensure the safety of our staff and to protect against the spread of Coronavirus. Our telephone service remains open and our revised extended tax year end opening hours are detailed below.

Tax Year End Opening Hours