General enquiries

Need assistance?

As many of you have been electing to contact us via secure message or email, we've been considering how to respond to you and your teams as effectively as possible, regardless of the communication channel you prefer to use. 

Due to the changing nature of phone call and email volumes, we are slightly changing our core telephone opening hours as follows:


0800 41 41 81

Monday to Friday
9:00am - 5:30pm

Retirement Solutions Team

0800 902 902

Monday to Friday
9:00am - 5:30pm

Pension Service Centre (Workplace Investing)

0800 368 68 68 

Monday to Friday
9:00am - 5:30pm

New secure email service

For Data Protection reasons we often encrypt our emails to ensure your data and your client’s data remains secure.  It’s important you are able to recognise a genuine email from us which is explained further in your support guide.

Download your guide

The only exception is if you need to place a brokerage trade over the phone. In which case, we’re available from 8:00am to take your call.

We’ve changed our address

We have closed our office in Tonbridge, Kent, consolidating to a single UK suburban site. Therefore with effect from 7 September 2020 our addresses are as follows:

Registered address:

Beech Gate
Millfield Lane
Lower Kingswood
KT20 6RP

Postal address:

PO Box 391
KT20 9FU