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General enquiries

Need assistance?

As many of you have been electing to contact us via secure message or email, we've been considering how to respond to you and your teams as effectively as possible, regardless of the communication channel you prefer to use. 

Due to the changing nature of phone call and email volumes, we are slightly changing our core telephone opening hours as follows:

AdviserLine


0800 41 41 81


Monday to Friday
9:00am - 4:30pm

Retirement Solutions Team


0800 902 902


Monday to Friday
9:00am - 4:30pm

Pension Service Centre (Workplace Investing)


0800 368 68 68 
 

Monday to Friday
9:00am - 4:30pm

The only exception is if you need to place a brokerage trade over the phone. In which case, we’re available from 8:00am to take your call.