Public complaints data

Fidelity International is one of the UK's largest investment management groups. Through Financial Administration Services Limited (FASL) - a Fidelity company - we administer investments on behalf of 1,135,114* UK Customer Accounts and keeping them happy is our highest priority. 

The table below shows how we handled feedback between 1st July and 31st December 2024, from customers who may have felt disadvantaged or inconvenienced when dealing with us. 

Please take the scale of our business and our open approach into account when considering these statistics or making comparisons. 

 
Please note that opened and closed figures are unlikely to be the same. A complaint can be opened in one six-month period and closed in a following period. 

FASL is Fidelity's ISA manager, and the administrator of Fidelity Adviser Solutions. The company makes it possible for customers to invest with other Fund Managers in a single consolidated account. It also allows customers to hold funds, including Fidelity's own, within an ISA. It is the distributor of Fidelity's funds, and those of our fund partners, it is not a fund manager. 

FASL deals with customers through several distribution channels, and markets funds directly to investors, as well as through intermediaries such as Independent Financial Advisers. It trades under the brand names Fidelity Personal Investing, Fidelity Adviser Solutions and Fidelity International. 

* Based on 956,630 UK Investment Accounts and 178,484 UK Pension Accounts, as of 31st December 2024.