Carry forward allows individuals to make higher tax relievable pension contributions than they otherwise might be able to, by using unused annual allowances from the three previous tax years, if the annual allowance for the current tax year has been used up. This means your client may be able to contribute more to their pension pot this tax year (until 5th April 2021) and still benefit from tax relief (subject to having relevant earnings equivalent to the amount they want to contribute).
To be able to do this they will need to adhere to certain conditions.
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