Account dealing

It may take a few days for the money to leave your client's account, but their bank will ring-fence the money immediately.

When paying by cheque, please submit the instruction online and then print the payment slip. This contains a reference that enables us to match it to your online instruction. Please make sure the amount on the cheque is exactly the same as the figure shown on the payment slip, and avoid writing anything on the slip – we will not act on any instructions we receive in this way.

Please make cheques payable to Fidelity and send the cheque and the cheque payment slip to: Fidelity, PO Box 391, Tadworth, KT20 9FU.

A deal will usually settle five working days after we trade into the market.

Once we have received and processed the instruction, we will make a trade into the market. Trades are aggregated once or twice per day depending upon the asset type. Settlement then occurs in line with the longest settlement period of the assets in the instruction. For example, a cash fund investment may take two days to settle and an equity fund five days, but when processed as part of the same instruction, settlement is five working days for the instruction as a whole.

If a client has received advice, they have the right to cancel an investment within 14 days of the date shown on their transaction confirmation (or 30 days if it is an investment in a pension).

Following cancellation, your client will receive the amount they invested, minus any fall in its value and any fees we have taken for you. If you have agreed with your client your fees can be refunded, you will have to arrange this with them directly. A client who cancels in this way will not receive any increase in the investment’s value should this have occurred.

All lump sum payments can be made online. If the payment is coming from a third party, such as a grandparent, this person should be added as a prospect which will enable you to select them as a payee on the submission page.

Payments can be made by cheque or debit card – please note we do not currently accept payments by bank transfer for Junior ISAs.

Top ups for Junior Pensions can be submitted via the application form which is generated online when an illustration is produced. Parents, guardians and third parties can make payments by bank transfer or by cheque (if paying by bank transfer, please allow for the application to be received by us before sending the money across).

We cannot accept employer contributions into a Junior Pension.

Please note Junior Pension top ups cannot be invested into model portfolios.

To invest lump sums and top-ups into brokerage assets, please allocate the money to cash within the account using the application form. Once the money is in the cash account, it can then be switched into brokerage assets.

For pension accounts for persons under 18, the following services are not available: 

• Bank transfers
• Model portfolios
• Re-registrations
• Employer contributions 
• Regular contributions into exchange-traded investments.

This will typically be received six to eight weeks from the end of the month that the payment was made. Tax relief will always be placed into the same investments as the original contribution, even if the original contribution has been switched.

No, employer contributions cannot be made over the age of 75.