Account dealing

You can set payments to collect monthly, quarterly, half-yearly, or annually.

The day of the month can also be set and amended. Available collection dates are the 1st, 10th, 17th, or 25th of the month.

Yes, the ‘End date’ option allows you to stop regular savings at a specific date. This date can be set when you create the savings plan and amended at any point thereafter.

Existing plans with no set ‘End date’ will run indefinitely until you cancel the instruction manually or set an ‘End date’.

Yes, the ‘Fee term’ option allows you to set a number of Adviser Initial Fee payments to be made against the Regular Savings Plan. For example, you may agree with your client that your Initial Fee will run for the first six months only – once the six payments have been made, the full regular payment amount will then be invested.

If an Adviser Initial Fee is to run indefinitely, leave the ‘Fee term’ blank.

Yes, if a scheduled savings plan payment will take your client over the ISA allowance for the tax year, we will try to reduce that payment to match the remaining allowance.

If you are transacting for your clients, we do not currently enforce minimum investment amounts for ISAs or Investment Accounts. However, we reserve the right to review this policy in the future.

For Pensions, the minimum personal contribution is £40 net and the minimum employer contribution is £50 net.

We do not currently accept contributions from third-party bank accounts on our ISA and Investment Account products. The payer must be named on the account.

We only accept third party payments on our Pension and Junior ISA, where payments from employers and other benefactors are a core part of the product.

Yes, although this can only be done by completing a paper application form.

We need to give notice to your client whenever we change the details of a direct debit. This is in line with the direct debit scheme rules. You can submit an amendment online at any time. If your change is submitted with 12 clear working days’ notice, then the change will apply to the next payment. Changes made within 12 working days will apply to subsequent payments.

Changes to asset allocations do not impact the direct debit and can be made up to four business days before the collection.

For pension accounts for persons under 18, the following services are not available: 

• Bank transfers
• Model portfolios
• Re-registrations
• Employer contributions
• Regular contributions into exchange-traded investments.

If you wish to change a bank mandate on an existing Regular Savings Plan, then you must cancel the existing one and set up a new one online. The only exception is amendments to Regular Savings Plans for Junior ISA or Junior SIPP products where there are third-party payers.

This will typically be received six to eight weeks from the end of the month that the payment was made. Tax relief will always be placed into the same investments as the original contribution, even if the original contribution has been switched.