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In this section
Application deadlines
To ensure your clients' applications are processed on time for the current tax year, please note the following deadlines.
Please note that for any payments out, having settled cash available will improve the efficiency and time frame within which we can process payments. |
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Type of application |
Deadline |
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Set up regular income for the first time from a drawdown account to be paid in the 2024/25 tax year. |
Fully completed application received by 5 March 2025 and enough settled cash within the Pension Account to make the payment. |
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Income drawdown – for new or an additional move to drawdown with a request for tax-free cash in this tax year. |
Fully completed application received by 17 March 2025 and enough settled cash within the Pension Account to make the payment. |
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Crystallising benefits – on receipt of a cash transfer or a re-registration transfer |
Transfer proceeds to be received by 17 March 2025. |
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Uncrystallised Fund Pension Lump Sum (UFPLS) to be received in the 2024/25 tax year. |
Fully completed application received by 17 March 2025 and enough settled cash within the Pension Account to make the payment. |
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Small Pots Payment to be received in the 2024/25 tax year. |
Fully completed application received by 17 March 2025 and enough settled cash within the Pension Account to make the payment. |
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Ad-hoc income payment to be received in the 2024/25 tax year. |
Fully completed application received by 17 March 2025 and enough money in the pension cash account to make the payment. |
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Pension new business applications and top-up requests. |
For payments by bank transfer, debit card or cheque: |
ISA |
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Type of application |
Deadline |
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ISA applications. |
Fully completed applications and payments must be received by 11:59pm on 5 April 2025. This includes instructions to open a new Investment ISA or topping up of an existing Investment ISA account via debit card, bank transfer or cheque. Important information:
The quickest* and easiest method of payment is to use online banking. Your clients will need the following information to make a payment: Account name: Financial Administration Services Limited Please note that any electronic payments for the following tax year 2025/26 should not be sent until 6th April 2025. |
*Some banks do not participate in faster payments and the cut-off times may vary for same day transfers. Please note the amount that can be transferred by faster payments can vary between banks. Payments made after 10pm may not reach us on the same day.
Important points to avoid delays
Online banking - this is the quickest and easiest method of payment. See 'online payment' section.
Cash available - please ensure cash is available for any payments out as to not delay the process. See 'Avoiding delays' section.
Bank mandate verifications - please ensure any verification on bank accounts has been carried out or that payments are being paid to existing bank accounts already set up on the platform.
Upload & Send - the most effective way to send us documents
Please use your Upload & Send service wherever possible. If you do have to send any paperwork to us through the post, make sure you allow enough time for any cheques and payment slips to reach us.
Our postal address:
Fidelity
PO Box 391
Tadworth
KT20 9FU
The Pension Forum
Paul Squirrell, our pension expert, answers technical questions which routinely come up. You can also submit questions you may have.
Technical matters
A range of technical insights on retirement, tax planning and regulatory updates.
Creating retirement income for your clients
Here we present insights and ideas on ensuring a client’s income lasts a lifetime.
Help and support
Answers to the most commonly asked questions by users of our platform.
Client management
All aspects of your clients’ accounts managed through our secure online product administration system.
Adviser fees
A transparent and flexible approach to charging.
Please note that with pension products, your clients will not be able to withdraw their money until the normal minimum pension age, unless the client has a lower protected pension age. Tax treatment depends on individual circumstances and all tax rules may change in the future. The value of investments and the income from them can go down as well as up so your client may get back less than they invest.