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Account dealing

Here we explain different ways you can transact on behalf of your clients – whether it's investing a lump sum, opting for phased investments, creating a Regular Savings Plan or switching from one investment to another. You’ll also find information on using our model portfolio service here.

Application forms

While the vast majority of transactions and processes are online only, some still require a completed form. Here you’ll find forms for those that cannot be performed online.

Anti-money laundering (AML) procedures

A run through of our procedures, including answers to commonly-asked questions. You’ll also find details of the documents we accept as proof of ID.

This facility offers an easy way to move client investments from an ISA and sole named Investment Accounts into Pension.

You will first need to instruct a sale of the non‑pension asset (ISA & sole named Investment Accounts) using the standard Sell / Withdrawal journey, selecting ‘Pay to: Cash Management Account (CMA)’.

Once submitted, you will need to wait for the proceeds to settle before the funds become available in the Cash Management Account. Once they have settled and are available in the CMA, select CMA as the source of lump sum in the pension lump sum journey.

Frequently asked questions

The joint Investment Accounts do not link to the Cash Management Account therefore please transfer assets online into a sole-named Investment Account. More information is available on the Stock Transfers page.

Sale proceeds must settle before they appear in the Cash Management Account (CMA) and can be used for the pension contribution. Please note, money held in the CMA may be used to settle any outstanding fees, which can reduce the amount available for the pension top up. Investor fees are deducted directly from the CMA, and you may also arrange for ISA and GIA fees to be funded from the CMA.

No, this is not supported at this time.

Should you be looking to take a fee for this transaction, you can add an initial fee or via the ‘Pay Specified Fees’ option.

Related content

About our Pension

Our Pension simplifies planning, offering value, choice and retirement options, with flexibility, an extensive range of investments and death benefit planning.

Pension Help and Support

Access FAQs and user-friendly guides structure around day-to-day administrative tasks you carry out.