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Client Administration

Here we answer all your questions relating to administrative tasks that are commonly completed on our platform. We also cover the required procedures following the death of a client.

Help topics

You can also search for help topics using the tool in the top right-hand corner of this page.

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Account opening

How to open client accounts along with our account opening checklist.

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Re-registration & transfers

Information on how to move accounts and assets from other providers to our platform, including direct share transfers.

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Account dealing

Support for account dealing transactions, such as lump sum investments and top ups, regular savings plans, phasing and switching.

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Withdrawals and account closing

Managing dividends and income distributions, our Regular Withdrawal Plan and pension withdrawals (tax-free cash, drawdown & UFPLS).

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Amending client details

How to amend client information, such as their name, address and bank account details.

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Death procedures and POA

Information on administering an account following the death of a client. We also cover Power of Attorney, Expression of Wish and ISA inheritance.