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Help clients move online

A popular feature of our platform is that clients can view their investments through their secure online account. This gives them 24/7 access to their ISAs, Pension, Investment Account and any other investments they hold with us.

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The benefits of moving clients online

Our online service offers clients lots of benefits. In addition to cutting down on the amount of paperwork they receive through their letterbox, clients can also perform some basic administrative tasks themselves. This saves time for you as well.

Clients are able to:

  • View the latest valuation of their investments and accounts whenever they wish
  • Download all their important documents, such as their latest Statement & Valuation and any Confirmation of Transaction (they still have the option to receive paper copies)
  • Complete simple tasks online, such as updating their personal details when these change
  • Manage their investments (we recommend they speak with you before making any adjustments)
  • Download our highly-rated mobile App, so they can view their account wherever they may be.

If clients elect to go paperless, they will also be helping to reduce the impact on the environment. More and more of our clients are choosing this option and, in doing so, they help us to reduce our carbon footprint.

Watch this interactive video to discover the benefits of the online client portal.

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Fidelity App

We’ve all grown used to managing our lives through our smartphones and investors are increasingly expecting to be able to view their investments on the go. Our popular mobile App lets your clients stay in touch with their Fidelity accounts wherever they may be.

Our Fidelity App is available to all clients who have registered for an online account.

Download on Apple store Download on Google Play

Downloads

Discover the benefits of your secure online account

A one-page client-facing sales aid that introduces the benefits of online access.

Sample email template

Sample text firms could use for their client communications about our online service.

A guide to your online account

Client-facing guide including a step-by-step checklist on how to set up online access.

Help clients get upwardly mobile with the Fidelity App

Benefits of the mobile App and instructions on how clients set themselves up.

Frequently asked questions

How can I check which clients have registered for an online account?
How secure is an online account?
How do clients register for their online account?
What support is available for encouraging clients to sign up for an online account?

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Doing business with us

Here you’ll find all you need to know in order to do business with Fidelity, including Terms and Key Features documents for clients.