Can't find what you are looking for in our help section? Our dedicated telephone team will be pleased to assist you with any queries or complaints you may have.
Monday to Friday 9:00am - 5:30pm
The only exception is if you need to place a brokerage trade over the phone. In which case, we’re available from 8:00am to take your call.
Click here to send us a message with any queries you may have, and we’ll aim to respond within 48 hours.
Please note we are unable to accept the following using this service:
Please continue to use our website for these instructions.
Documents can be sent to us using your ‘Upload and Send’ service which can be found under ‘Firm’ and ‘Upload & Send Documents’.
For Data Protection reasons we often encrypt our emails to ensure your data and your client’s data remains secure*. It’s important you are able to recognise a genuine email from us which is explained further in your support guide.
Download the guide*The secure message service is not suitable for deal instructions. Any instructions received through secure messaging service will be rejected.
Beech Gate, Millfield Lane, Lower Kingswood, Tadworth, Surrey KT20 6RP
Fidelity, PO Box 391, Tadworth, KT20 9FU
Overview